Privacy Policy

Last updated: October 9, 2026

Max Industrial Supply Ltd. (“Max Industrial Supply”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through maxindustrial.ca, why we collect it, how we use and protect it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

1. Information we collect

• Information you send us. When you use our contact form, we collect your name, email address, phone number (optional), company name (optional) and the content of your message. If you email or call us, we receive the information you choose to share.
• Website statistics. Unless you opt out, Google Analytics collects information about how you use the site (pages viewed, approximate location, device and browser type, referring website). This information is not used to identify you personally.
• Security and technical data. To protect the website against spam and attacks, our systems record technical data such as IP addresses, browser information and the time of visits. Our contact form is protected by Google reCAPTCHA, which analyzes interactions with the page to distinguish people from automated bots.

2. Why we use it

• To answer your questions and quote requests, and to follow up on them.
• To operate, secure and improve our website.
• To understand how the site is used (website statistics, which you can opt out of).
• To meet our legal and accounting obligations.

We do not sell or rent personal information, and we do not use the information you send us for marketing mailing lists.

3. Consent

By sending us a message, you consent to the use of your information to respond to you. Our cookie banner informs you that the website uses analytics and third-party cookies; by continuing to browse, you consent to their use. You can opt out or withdraw your consent at any time using the “Manage consent” button on the website, on our Cookie Policy page, or by contacting us. Withdrawing consent may limit our ability to respond to some requests.

4. Cookies

The website uses cookies that are strictly necessary for its operation and security. It also uses statistics cookies (Google Analytics) and loads the Google Map shown on our Contacts page, which may set Google cookies. You can opt out of these optional cookies at any time with the “Manage consent” button or on our Cookie Policy page.

5. Sharing with service providers

We share personal information only with trusted service providers who help us operate the website and our business, and only as needed for that purpose:

• Hostinger – website hosting;
• Microsoft 365 – business email (messages sent through the contact form are delivered to our mailbox);
• Google – Google Analytics (unless you opt out), Google reCAPTCHA and Google Maps.

These providers may store or process information outside Canada, including in the United States and Europe, where it may be subject to the laws of those jurisdictions. We require them to protect personal information appropriately. We may also disclose information if required by law.

6. Retention

Messages sent through the contact form are kept for as long as needed to respond to you and manage our business relationship, then deleted in accordance with our record-keeping obligations. Website email logs are kept for 14 days. Google Analytics data is kept for a limited period configured in our Google Analytics account.

7. Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections (HTTPS), a web application firewall, restricted administrator access and two-factor authentication. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may ask to access the personal information we hold about you, have it corrected, or withdraw your consent. To make a request, contact us using the information below. We will respond within 30 days.

9. Contact us

Questions or requests about this policy or your personal information can be sent to our Privacy Officer:
Privacy Officer, Max Industrial Supply Ltd.
3508 78 Ave NW, Edmonton, Alberta T6B 2X9, Canada
Email: info@maxindustrial.ca · Phone: (780) 466-8101

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.